Guest Information

§ 1. Subject of the regulations  

1. The regulations apply to all persons staying on the premises of the Hotel "MAXYMILIAN Unique Hotel" in Kołobrzeg at ul. M. Borzymowskiego 3-4, 78-100 Kołobrzeg
2. The regulations define the rules for providing services, the scope of the Guests' and Hotel's responsibility, and the rules for staying on the Hotel premises.
3. The regulations are available at the main reception, in the hotel room information folder, and on the Hotel's website www.hotel-maxymilian.pl
4. Confirmation of familiarization with the regulations takes place at the moment of making a reservation, payment of a deposit, payment of the full amount for the stay, or signing the registration card.

§ 2. Hotel day

1. The room is rented by the day. The day lasts from 15:00 to 11:00 the following day.
2. For group stays, the day lasts from 15:00 to 09:00 the following day.
3. It is assumed that the room is rented for 1 day unless the Guest specifies otherwise.
4. The room can be transferred or provided to third parties only after their prior registration and agreement with the Hotel reception.
5. The request for an extension of stay should be reported to the hotel reception by 09:00 on the day before departure. The Hotel will consider the request subject to room availability.

§ 3. Hotel services

1. The Hotel provides services according to its category and standard. In case of any quality complaints, please report them to the reception as soon as possible to enable the Hotel to react promptly.
2. The Hotel provides free services including:
   1. providing information related to the stay and travel,
   2. wake-up calls at a designated time,
   3. storage of luggage belonging to Guests registered at the Hotel.

§ 4. Reservation and check-in

1. To check in, the Guest must present a photo ID to the reception staff and sign the registration card.
2. The Hotel has the right to perform a pre-authorization of a credit card or to collect a cash deposit up to the amount due for the entire stay at check-in.
3. A reservation becomes guaranteed after a 30% deposit of the total stay cost is paid within the deadline indicated in the reservation confirmation or by the Hotel.
4. If the Guest cancels the stay during the hotel day, the Hotel does not refund the fee for the started day.
5. The Hotel may refuse to accept a Guest if during a previous stay they grossly violated the hotel regulations, caused damage to hotel property or other Guests, hotel staff, or other persons present at the Hotel, or otherwise disturbed the peaceful stay of Guests or the functioning of the Hotel.
6. The Hotel may refuse to accept a Guest who is under the influence of alcohol, narcotics, or exhibits verbal or physical aggression.
7. Reservations may be canceled free of charge up to 10 days before arrival. In such cases, the paid deposit will be refunded within 14 days of cancellation notification. If the reservation is canceled after this deadline or the Guest does not show up on the day of arrival, the deposit will not be refunded. To guarantee the reservation, prepayment is required via the online payment system. Possibility to change the date* even 2 days before arrival.

* Changing the stay date applies only to direct bookings and is possible under the following conditions:

• notification of the desire to postpone the stay via email or phone at least 2 days before arrival
• the stay must be used within one year from the original reservation arrival date
• if the price for the stay at the new date is higher, the Guest is obliged to pay the difference
• if the price for the stay at the new date is lower, the price of the originally chosen term applies.

§ 5. Hotel liability

1. The Hotel is responsible for loss or damage to items brought in by persons using its services within the scope defined by the Civil Code.
2. The Hotel is liable only for items deposited in the hotel deposit.
3. The Hotel reserves the right to refuse acceptance of high-value items, large amounts of cash, items threatening safety, or bulky items that cannot be stored in the deposit.

§ 6. Guest responsibilities

1. Legal guardians are financially responsible for damages caused by minors.
2. A fee of 20 PLN is charged for losing the hotel room key card.
3. The behavior of Guests and persons using the Hotel's services should not disturb the peace of other guests. In case of violation of this rule, the Hotel may refuse further service to the person.
4. Any damages occurring in the Hotel should be reported to the Hotel reception immediately.
5. The hotel guest is fully financially responsible for any damage or destruction of the Hotel's equipment and technical devices caused by their fault or by their visitors. The Hotel has the right to charge the Guest's credit card for damages incurred even after their departure.

§ 7. Room

1. Quiet hours are observed in the Hotel from 22:00 to 07:00. In case of gross violation of quiet hours, the Hotel Management may take appropriate corrective measures.
2. Products in the minibar are sold according to the price list available
   in the hotel room. Mineral water available outside the minibar is included in the stay price.
3. Dangerous materials such as weapons, ammunition, flammable materials, explosives or irritants cannot be stored in the room.
4. For fire safety reasons, using devices in the room not part of the room equipment is prohibited, except for chargers and power supplies for electronic equipment.
5. Please agree on changes to the room furnishings with the Hotel staff.
6. Guests are prohibited from taking Hotel equipment outside the Hotel grounds.
7. Unregistered persons may visit a hotel room between 7:00 and 22:00.
8. Presence of unregistered persons after 22:00 implies consent of the registered guest to charge for additional guests. Each additional person will be charged according to the current price list available at the reception.
9. When leaving the room, please ensure the door is properly closed.
10. The Guest agrees to take care of the hotel room and report all damages or destructions of the Hotel "Maxymilian" equipment and technical devices caused by themselves or their visitors to the reception.

§ 8. Left items

1. Items left in the Hotel will be sent to the address indicated by the Guest after ordering the courier service at the Guest's own expense.
2. In the absence of instructions, the Hotel will store left items for 2 months and then donate them to charity or public use. Food items will be stored for 24 hours.

§ 9. Complaints

1. Guests have the right to file complaints if deficiencies in the quality of services are noticed. Complaints should be filed immediately after noticing the deficiencies.
2. All written complaints are accepted at the hotel reception.
3. The complaint will be considered promptly after it is received by the Hotel; in case of disputes, the civil law code will apply.

§ 10. Additional provisions

1. Smoking is strictly prohibited in the Hotel except in designated areas.
   If smoking occurs in the room, a cleaning fee of 1,000 PLN will be added to the bill of the registered guest. A repeated warning will result in increasing the fee to 2,000 PLN.
2. Animals are prohibited in the Hotel, except for guide dogs accompanying disabled persons.
3. Street sales and solicitation are prohibited in the Hotel.
4. Attention is drawn to proper attire in public areas. Coats or swimwear should be worn only within the Vital & Spa zone.
5. Violation of any Hotel regulations may result in a penalty of 200 PLN.
6. The administrator of Guests' personal data is Prima Hotels limited liability company limited partnership based in Kołobrzeg.
7. Providing personal data by the Guest is voluntary but necessary to conclude and perform the hotel room rental agreement.
8. The Guest has the right at any time to access, correct, delete their personal data, object to its processing, and the right to file a complaint with the Data Protection Authority.
9. Complete information on the processing of the Guest’s personal data is available at the hotel reception.
10. The administrator has appointed a Data Protection Officer who can be contacted via email: lidia.pejka@hotel-maxymilian.pl